Management Studies (Operations Management)
I am interested in how organisations can manage their productive resources and capabilities to achieve and sustain competitive advantage. I have conducted research in the areas of manufacturing, services, and technology management. Much of my recent research focuses on integrating organisational theory with operations management, and also on historical and cross-national perspectives. Recent publications include: Bowen, F., & Blackmon, K. 2003. 'Spirals of silence: The dynamic effects of diversity on organizational voice', Journal of Management Studies; Voss, C.A., Roth, A.V., Rosenzweig, E.D., Blackmon, K., & Chase, R.B. 2004. 'A tale of two countries: Conservatism, service quality, and feedback on customer satisfaction', Journal of Service Research; and Brown, S., & Blackmon, K 2005. 'Aligning manufacturing strategy and business-level competitive strategy in new competitive environments: The case for strategic resonance', Journal of Management Studies.
I currently teach the undergraduate Economics and Management Technology and Operations Management paper and lecture in Introduction to Management on information technology, technological innovation, operations management, and supply management. I have taught core operations management and service management to undergraduates, MScís, and MBAs. I have extensive experience in teaching postgraduate research students.